Thank you for purchasing from AlcoTesters.com and we regret that you have experienced difficulties with our products. We are committed to your satisfaction, and will happily process your return or exchange according to our policies, but please follow our procedures.
Determine whether your item is returnable
If you can answer YES to the following 2 questions, you may request for a return authorization number.
- Merchandise must be complete and in NEW condition, free of dirt, scratches, or defects. If your item is not returnable to stock as a new product, it will not be refundable.
- You are not returning disposable items such as disposable breathalyzers or disposable mouthpieces? Due to health hazard, these products are not returnable even if they are still in their original packaging.
To ensure proper credit, obtain a Return Merchandise Authorizatio nnumber (RMA#) by completing the following online form. Do not forget to press the "Continue" button. Within 48 hours (excluding weekends and holidays) you will receive an RMA number.
IMPORTANT: You must write the RMA number on your shipping label before your returns are accepted by AlcoTesters.com. Again, no return will be accepted without an RMA number clearly marked on the shipping label. Returns without RMA number will be rejected at our receiving dock as an unauthorized return.
When do I receive my refund or exchange?
When we receive your item back, we will carefully inspect it. If your return is found in a satisfactory condition which means "returnable to stock", we will then issue an appropriate credit or process a replacement based on the AlcoTesters.com return policy.
RMA Request Form